Service Availability by Phase - Roads, Water & Infrastructure

The Town of Whitchurch-Stouffville delivers more than 50 services to the community. During the COVID-19 emergency, some of these services have continued, and some have continued on a modified basis. Some services were postponed or cancelled due to resourcing or other health and safety related concerns. Each Town service is categorized under one of the following categories, listed below.

The Town has used a risk-based approach to guide the decisions on the safe reopening of municipal facilities and restart of Town services and programs. Each service was assessed individually to determine the type of interaction required to deliver it, and potential modifications that could be made to make the service safer.

PROCEEDING – NO CHANGE

Town service is proceeding with no changes for residents or staff as a result of the COVID-19 emergency. Services under this category are proceeding as they did prior to the COVID-19 emergency.

PROCEEDING – NEW MODEL

Town service is proceeding with no changes for residents, but the Town is delivering the service in a different way as a result of the COVID-19 emergency. Services under this category are continuing, but staff may be working from home or doing their work in a different way, in accordance with enhanced health and safety guidelines.

MODIFIED

Delivery of this Town service has been modified as a result of the COVID-19 emergency. The Town is continuing to deliver some parts of this service, but residents may notice an impact.

CANCELLED

This Town service has been cancelled as a result of the COVID-19 emergency.

*Where restart of a Town service is completely dependent on action from the Province of Ontario, this is noted as well.

Town Service

Initial Response to COVID-19

Phase One: The Early Stages

Phase Two: Gradual Recovery

Phase Three: Our New Reality

Road Maintenance

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.

Waste Management

MODIFIED

  • Community engagement events suspended.

MODIFIED

  • Community engagement events suspended.

MODIFIED

  • Community engagement events suspended.

PROCEEDING – NEW MODEL

  • Community engagement events resume.

Wastewater Collection

MODIFIED

  • Services requiring entry into private residences suspended.

MODIFIED

  • Services requiring entry into private residences suspended.

MODIFIED

  • Services requiring entry into private residences suspended.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.

Water Distribution

MODIFIED

  • Services requiring entry into private residences suspended.

MODIFIED

  • Services requiring entry into private residences suspended.

MODIFIED

  • Services requiring entry into private residences suspended.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.