Service Availability by Phase - Planning & Economic Development

The Town of Whitchurch-Stouffville delivers more than 50 services to the community. During the COVID-19 emergency, some of these services have continued, and some have continued on a modified basis. Some services were postponed or cancelled due to resourcing or other health and safety related concerns. Each Town service is categorized under one of the following categories, listed below.

The Town has used a risk-based approach to guide the decisions on the safe reopening of municipal facilities and restart of Town services and programs. Each service was assessed individually to determine the type of interaction required to deliver it, and potential modifications that could be made to make the service safer.

PROCEEDING – NO CHANGE

Town service is proceeding with no changes for residents or staff as a result of the COVID-19 emergency. Services under this category are proceeding as they did prior to the COVID-19 emergency.

PROCEEDING – NEW MODEL

Town service is proceeding with no changes for residents, but the Town is delivering the service in a different way as a result of the COVID-19 emergency. Services under this category are continuing, but staff may be working from home or doing their work in a different way, in accordance with enhanced health and safety guidelines.

MODIFIED

Delivery of this Town service has been modified as a result of the COVID-19 emergency. The Town is continuing to deliver some parts of this service, but residents may notice an impact.

CANCELLED

This Town service has been cancelled as a result of the COVID-19 emergency.

*Where restart of a Town service is completely dependent on action from the Province of Ontario, this is noted as well.

Town Service

Initial Response to COVID-19

Phase One: The Early Stages

Phase Two: Gradual Recovery

Phase Three: Our New Reality

Building Inspections

More information:
Building COVID-19 page

MODIFIED

  • Public Counter closed
  • Most staff working from home.
  • Building customer service is available via email and phone during regular business hours

MODIFIED

  • Public Counter closed
  • Building applications and fees can be submitted digitally or by courier at the Town Hall
  • Operations continuing under enhanced health and safety guidelines.
  • Investigations of illegal construction and unsafe buildings will continue with enhanced health and safety guidelines, including pre-screening.
  • Customer service is available via email and phone during regular business hours.

MODIFIED

  • Public Counter closed
  • Building applications and fees can be submitted digitally or by courier at the Town Hall
  • Operations continuing under enhanced health and safety guidelines.
  • Investigations of illegal construction and unsafe buildings will continue with enhanced health and safety guidelines, including pre-screening.
  • Customer service is available via email and phone during regular business hours.

PROCEEDING – NEW MODEL

  • Public Counter by appointment only and where a virtual meeting is not possible or practical
  • Most staff working in office.
  • Operations continuing under enhanced health and safety guidelines.
  • Inspections will continue to be limited to unoccupied buildings and may consider inspecting occupied buildings where a virtual inspection is not possible or practical
  • Customer service is available via email and phone during regular business hours
  • Pre-screening of sites prior to inspections

Building Permits &
Zoning Review

More information:
Building COVID-19 page

MODIFIED

  • Public Counter closed
  • Most staff working from home.
  • Building customer service is available via email and phone during regular business hours

MODIFIED

  • Public Counter closed
  • Most staff working from home.
  • Building applications and fees can be submitted digitally or by courier at the Town Hall
  • Operations continuing under enhanced health and safety guidelines.
  • Building customer service is available via email and phone during regular business hours

MODIFIED

  • Public Counter closed
  • Most staff working from home.
  • Building applications and fees can be submitted digitally or by courier at the Town Hall
  • Operations continuing under enhanced health and safety guidelines.
  • Building customer service is available via email and phone during regular business hours

PROCEEDING – NEW MODEL

  • Public Counter by appointment only and where a virtual meeting is not possible or practical
  • Most staff working in office.
  • Operations continuing under enhanced health and safety guidelines.
  • Building applications and fees can be submitted digitally or by courier at the Town Hall
  • Customer service is available via email and phone during regular business hours

Downtown Stouffville –
Urban Renewal

MODIFIED

  • All staff working from home.
  • Operations continuing under enhanced health and safety guidelines.
  • No in-person meetings with stakeholders or businesses.

PROCEEDING – NEW MODEL

  • Some staff working from home.
  • Stakeholder meetings available where critical to maintain business operations, under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Some staff working from home.
  • Stakeholder meetings available where critical to maintain business operations, under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.

Development Planning (including Heritage)

More information:
Development Planning COVID-19 page

MODIFIED

  • Public Counter closed
  • Planning and Development applications and fees can be submitted digitally or by courier at the Town Hall
  • All consultation with public and stakeholders conducted virtually
  • Planning customer service is available via email and phone during regular business hours

MODIFIED

  • Public Counter closed
  • Planning and Development applications and fees can be submitted digitally or by courier at the Town Hall
  • All consultation with public and stakeholders conducted virtually
  • Planning customer service is available via email and phone during regular business hours

MODIFIED

  • Public Counter closed
  • Planning and Development applications and fees can be submitted digitally or by courier at the Town Hall
  • All consultation with public and stakeholders conducted virtually
  • Planning customer service is available via email and phone during regular business hours

PROCEEDING – NEW MODEL

  • Public Counter open
  • Some staff working from home
  • Planning and Development applications and fees can be submitted digitally or by courier at the Town Hall or in person via appointment only at the Public Counter
  • Planning customer service is available via email and phone or in person via appointment only at the Public Counter during regular business hours
  • All consultation with public and stakeholders conducted virtually with option available for in person meeting via appointment only at the Town Hall
  • Operations continuing under enhanced health and safety guidelines

Economic Development

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.
  • No film permits issued.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.
  • No film permits issued.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.
  • Film permits can be submitted and processed.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.
  • Film permits can be submitted and processed.

Engineering Services

MODIFIED

  • Public counter closed.
  • Essential construction projects only.

MODIFIED

  • Public counter closed.

MODIFIED

  • Public counter closed.

PROCEEDING – NEW MODEL

  • Counter inquiries by appointment only.
  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines

Policy Planning

More information:
Development Planning COVID-19 page

MODIFIED

  • Public Counter Closed
  • Planning customer service is available via email and phone during regular business hours
  • All consultation with public and stakeholders conducted virtually

MODIFIED

  • Public Counter Closed
  • Planning customer service is available via email and phone during regular business hours
  • All consultation with public and stakeholders conducted virtually

MODIFIED

  • Public Counter Closed
  • Planning customer service is available via email and phone during regular business hours
  • All consultation with public and stakeholders conducted virtually

PROCEEDING – NEW MODEL

  • Public Counter Open
  • Some staff working from home
  • Planning customer service is available via email and phone or in person via appointment only at the Public Counter during regular business hours
  • All consultation with public and stakeholders conducted virtually with option available for in person meeting via appointment only at the Town Hall
  • All Operations continuing above under health and safety guidelines