Service Availability by Phase - Corporate Services

The Town of Whitchurch-Stouffville delivers more than 50 services to the community. During the COVID-19 emergency, some of these services have continued, and some have continued on a modified basis. Some services were postponed or cancelled due to resourcing or other health and safety related concerns. Each Town service is categorized under one of the following categories, listed below.

The Town has used a risk-based approach to guide the decisions on the safe reopening of municipal facilities and restart of Town services and programs. Each service was assessed individually to determine the type of interaction required to deliver it, and potential modifications that could be made to make the service safer.

PROCEEDING – NO CHANGE

Town service is proceeding with no changes for residents or staff as a result of the COVID-19 emergency. Services under this category are proceeding as they did prior to the COVID-19 emergency.

PROCEEDING – NEW MODEL

Town service is proceeding with no changes for residents, but the Town is delivering the service in a different way as a result of the COVID-19 emergency. Services under this category are continuing, but staff may be working from home or doing their work in a different way, in accordance with enhanced health and safety guidelines.

MODIFIED

Delivery of this Town service has been modified as a result of the COVID-19 emergency. The Town is continuing to deliver some parts of this service, but residents may notice an impact.

CANCELLED

This Town service has been cancelled as a result of the COVID-19 emergency.

*Where restart of a Town service is completely dependent on action from the Province of Ontario, this is noted as well.

Town Service

Initial Response to COVID-19

Phase One: The Early Stages

Phase Two: Gradual Recovery

Phase Three: Our New Reality

Cemeteries

MODIFIED

  • Pre-planning services online and by appointment only
  • Burial permits and death registrations still proceeding
  • Interments proceeding, gatherings for funeral services limited as per Provincial Orders

MODIFIED

  • Pre-planning services online and by appointment only
  • Burial permits and death registrations still proceeding
  • Interments proceeding, gatherings for funeral services limited as per Provincial Orders

MODIFIED

  • Pre-planning services online and by appointment only
  • Burial permits and death registrations still proceeding
  • Interments proceeding, gatherings for funeral services limited as per Provincial Orders

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.

Communications

PROCEEDING – NEW MODEL

  • All staff working from home
  • Services concentrating on COVID-19 related issues
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • All staff working from home
  • Services concentrating on COVID-19 related issues
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.

Council, Council Appointed Committees, and Council Relations

More information:
Council-related COVID-19 page

MODIFIED

  • Council meetings proceeding virtually
  • Cancellation of all Council Appointed Committee meetings
  • Elected Officials remain available

MODIFIED

  • Council and Council Appointed Committee meetings proceeding virtually
  • Elected Officials remain available

MODIFIED

  • Council and Council Appointed Committee meetings proceeding virtually
  • Ward Boundary Review proceeding virtually
  • Elected Officials remain available

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines
  • Council and Council Appointed Committee meetings held in Council Chambers
  • Elected Officials remain available

Election Services

Not applicable
Not applicable
Not applicable
Not applicable

Human Resources

MODIFIED

  • Hiring for essential services and critical support continue virtually. Non-essential hiring deferred.
  • Most staff working from home

MODIFIED

  • Hiring for essential services and critical support continue virtually. Non-essential hiring deferred.
  • Most staff working from home

MODIFIED

  • Hiring for essential services and critical support continue virtually. Non-essential hiring deferred.
  • Most staff working from home

MODIFIED

  • Hiring for all positions will continue virtually.
  • Some staff working from home.

Information Management

MODIFIED

  • Delay to birth and death registrations, and freedom of information requests – services still proceeding.

MODIFIED

  • Delay to birth and death registrations, and freedom of information requests – services still proceeding.

PROCEEDING – NEW MODEL

  • Some staff working from home.
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.

Information Technology

PROCEEDING – NEW MODEL

  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.

Legal Services

PROCEEDING – NEW MODEL

  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.

Organizational Oversight

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines.

Public Services

MODIFIED

  • Delay to some Freedom of Information requests
  • Commissioner of Oaths services unavailable
  • Issuance of Marriage Licences on an as-needed basis
  • Civil Ceremonies unavailable
  • Business Licences extended
  • Lottery Licences on an as-needed basis

MODIFIED

  • Freedom of Information requests proceeding
  • Commissioner of Oaths services unavailable
  • Issuance of Marriage Licences proceeding
  • Civil Ceremonies unavailable
  • Business Licences extended
  • Lottery Licences proceeding

MODIFIED

  • Freedom of Information requests proceeding
  • Commissioner of Oaths services unavailable Issuance of Marriage Licences proceeding
  • Civil Ceremonies unavailable
  • Business Licences extended
  • Lottery Licences proceeding

PROCEEDING – NEW MODEL

  • Operations continuing under enhanced health and safety guidelines
  • Commissioner of Oaths services proceeding
  • Civil Ceremonies proceeding
  • Business Licences proceeding

Risk Management

PROCEEDING – NEW MODEL

  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Most staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • Some staff working from home
  • Operations continuing under enhanced health and safety guidelines.

Strategy and Performance Excellence

PROCEEDING – NEW MODEL

  • All staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • All staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • All staff working from home
  • Operations continuing under enhanced health and safety guidelines.

PROCEEDING – NEW MODEL

  • All staff working from home
  • Operations continuing under enhanced health and safety guidelines.