Service Availability by Phase

The Town of Whitchurch-Stouffville delivers more than 50 services to the community. During the COVID-19 emergency, some of these services have continued, and some have continued on a modified basis. Some services were postponed or cancelled due to resourcing or other health and safety related concerns. Each Town service is categorized under one of the following categories, listed below.

The Town has used a risk-based approach to guide the decisions on the safe reopening of municipal facilities and restart of Town services and programs. Each service was assessed individually to determine the type of interaction required to deliver it, and potential modifications that could be made to make the service safer.


Town service is proceeding with no changes for residents or staff as a result of the COVID-19 emergency. Services under this category are proceeding as they did prior to the COVID-19 emergency.


Town service is proceeding with no changes for residents, but the Town is delivering the service in a different way as a result of the COVID-19 emergency. Services under this category are continuing, but staff may be working from home or doing their work in a different way, in accordance with enhanced health and safety guidelines.


Delivery of this Town service has been modified as a result of the COVID-19 emergency. The Town is continuing to deliver some parts of this service, but residents may notice an impact.


This Town service has been cancelled as a result of the COVID-19 emergency.

*Where restart of a Town service is completely dependent on action from the Province of Ontario, this is noted as well.


  • Recreational Facility Services
  • Facilities Management
  • Fleet Management
  • Cemeteries
  • Communications
  • Council, Council Appointed Committees and Council Relations
  • Election Services
  • Human Resources
  • Information Technology
  • Legal Services
  • Organizational Oversight
  • Public Services
  • Risk Management
  • Strategy and Performance Excellence
  • Animal Services
  • By-Law Enforcement
  • School Crossing Guards
  • Fire Department
  • Centralized Customer Service / Town Hall
  • Community Engagement
  • Fire Hall Customer Service
  • Leisure Centre Customer Service
  • Museum Customer Service
  • ‘Nineteen on the Park’ Customer Service
  • Planning Customer Service
  • Public Works Administration
  • Accounts Payable
  • Procurement
  • Revenue & Taxation
  • Road maintenance
  • Waste Management
  • Wastewater Collection
  • Water Distribution
  • Recreational Programs
  • Recreational Facility Services
  • Building Inspections
  • Building Permits and Zoning
  • Downtown Stouffville
  • Development Planning
  • Economic Development
  • Engineering
  • Policy Planning